Returns & Money-Back Guarantee
If we make a mistake, we’ll make it right with a free reprint or a refund—fast.
Custom products are unique; please review the eligibility details below.
100% Money-Back Guarantee
If your order arrives damaged, materially defective, or different from the approved proof/specifications, contact us within 7 business days of delivery. We’ll verify the issue and offer a free reprint or a full refund for the affected items.
Tip: Include your order number, a brief description, and clear photos of the issue when you reach out.
What’s Eligible
- Shipping damage (crushed tubes/boxes, creases) with photos of packaging and items.
- Print defects that differ from the approved proof.
- Packages lost by the carrier (after carrier investigation window).
What’s Not Eligible
- Typos, low-resolution images, or layout issues present in customer-provided artwork/proofs approved as-is.
- Color variance within normal CMYK tolerance (see “Color & Tolerance”).
- Wear-and-tear or damage after delivery.
- Requests submitted beyond 7 business days of delivery.
- Orders returned without prior authorization (RA).
How to Request a Reprint or Refund
- Email print@rapidssp.com within 7 business days.
- Include: order number, description of the issue, and photos (product + packaging if damaged).
- Our team reviews within 1–2 business days and confirms next steps.
Some issues may require return of the product. If so, we’ll provide a prepaid label and a Return Authorization (RA) number.
Reprint vs. Refund
Free Reprint
- Fastest replacement for time-sensitive projects.
- We reproduce the original specifications unless otherwise agreed.
Refund
- Issued to the original payment method after inspection/approval.
- Alternative: store credit if you prefer.
Timelines & Refund Method
- Claims review: typically 1–2 business days from submission.
- Reprints: standard or rush production depending on product availability.
- Refunds: 3–5 business days after approval (your bank may take additional time to post).
- Return shipping fees: covered when a return is required for an approved claim.
Cancellations & Changes
We can cancel or modify an order before it enters production. Once production begins, the order may not be cancellable, but contact us—if we can intercept, we will.
Color & Tolerance Disclaimer
Due to differences in monitors, inks, and materials, printed colors may vary slightly from on-screen previews. Industry-standard CMYK tolerance is approximately ±10%. For critical color, request a hard proof or Pantone-matched options where available.
