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Returns & Money-Back Guarantee

If we make a mistake, we’ll make it right with a free reprint or a refund—fast.

Custom products are unique; please review the eligibility details below.

100% Money-Back Guarantee

If your order arrives damaged, materially defective, or different from the approved proof/specifications, contact us within 7 business days of delivery. We’ll verify the issue and offer a free reprint or a full refund for the affected items.

Tip: Include your order number, a brief description, and clear photos of the issue when you reach out.

What’s Eligible

  • Shipping damage (crushed tubes/boxes, creases) with photos of packaging and items.
  • Print defects that differ from the approved proof.
  • Packages lost by the carrier (after carrier investigation window).

What’s Not Eligible

  • Typos, low-resolution images, or layout issues present in customer-provided artwork/proofs approved as-is.
  • Color variance within normal CMYK tolerance (see “Color & Tolerance”).
  • Wear-and-tear or damage after delivery.
  • Requests submitted beyond 7 business days of delivery.
  • Orders returned without prior authorization (RA).

How to Request a Reprint or Refund

  1. Email print@rapidssp.com within 7 business days.
  2. Include: order number, description of the issue, and photos (product + packaging if damaged).
  3. Our team reviews within 1–2 business days and confirms next steps.

Some issues may require return of the product. If so, we’ll provide a prepaid label and a Return Authorization (RA) number.

Reprint vs. Refund

Free Reprint
  • Fastest replacement for time-sensitive projects.
  • We reproduce the original specifications unless otherwise agreed.
Refund
  • Issued to the original payment method after inspection/approval.
  • Alternative: store credit if you prefer.

Timelines & Refund Method

  • Claims review: typically 1–2 business days from submission.
  • Reprints: standard or rush production depending on product availability.
  • Refunds: 3–5 business days after approval (your bank may take additional time to post).
  • Return shipping fees: covered when a return is required for an approved claim.

Cancellations & Changes

We can cancel or modify an order before it enters production. Once production begins, the order may not be cancellable, but contact us—if we can intercept, we will.

Color & Tolerance Disclaimer

Due to differences in monitors, inks, and materials, printed colors may vary slightly from on-screen previews. Industry-standard CMYK tolerance is approximately ±10%. For critical color, request a hard proof or Pantone-matched options where available.

Contact Us

Address: 2633 South Broadway, Los Angeles, 90007, USA
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