1. Agreement to These Terms
These Terms of Service (“Terms”) form a binding agreement between you and Rapid Printing & Embroidery, a DBA of Yes We Print (“Company,” “we,” “us,” or “our”), governing your access to and use of rapidsilkscreenprinting.com and any related services, products, content, or features (collectively, the “Services”).
By accessing the Services, creating an account, placing an order, or otherwise using anything we offer, you agree to be bound by these Terms and by our Privacy Policy and Return & Refund Policy. If you do not agree, do not use the Services.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a legally binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.
If you are using the Services on behalf of a business, organization, or other entity, you represent that you have the authority to bind that entity to these Terms, and “you” refers to that entity.
3. Account Registration
You may need to create an account to access certain features. You agree to:
- Provide accurate, current, and complete information during registration and keep it updated.
- Maintain the confidentiality of your password and account credentials.
- Be responsible for all activity that occurs under your account.
- Notify us promptly at print@rapidssp.com of any unauthorized use.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or unlawful activity.
4. Orders, Proofs, and Production
Order Acceptance
Your order is an offer to purchase. We reserve the right to accept, decline, or limit any order at our discretion, including for reasons such as suspected fraud, pricing errors, artwork concerns, or stock availability. An order is not confirmed until we send a written order confirmation.
Proofs & Approvals
For orders requiring a proof, production begins only after you approve the digital proof. You are responsible for reviewing and approving proofs carefully—including spelling, layout, color, sizing, and placement. Once approved, you accept the proof as the basis for production. We are not responsible for errors in approved proofs.
Production Times
Estimated turnaround times are provided in good faith but are not guaranteed unless explicitly stated as a paid rush service. Production begins after artwork approval and full payment. Delays caused by missing approvals, artwork issues, supplier stock, or events outside our control will extend turnaround.
Cancellations & Changes
You may cancel or modify any order before it enters production at no charge. Once production begins, the order may not be cancellable. Blank apparel sourced from suppliers but not yet printed may be subject to a 25% restocking fee. See our Return & Refund Policy for full details.
5. Pricing, Taxes, and Payment
Prices listed on our site are in U.S. dollars and may change without notice. We make every effort to display accurate pricing; however, in the event of a pricing error, we reserve the right to cancel the order or contact you to confirm the corrected price before processing.
- Payment: Full payment is required before production begins, unless other terms have been agreed to in writing.
- Accepted methods: Major credit and debit cards and other methods listed on the Payment Options page.
- Taxes: Applicable sales tax will be added at checkout for orders shipped to taxable jurisdictions, unless a valid resale or exemption certificate is on file.
- Authorization: By providing payment information, you authorize us to charge the full order amount, including any applicable taxes and shipping fees.
6. Artwork, Intellectual Property & License
Your Artwork
You retain all rights to artwork, logos, designs, text, and other content you submit to us (“Customer Content”). By submitting Customer Content, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, modify, store, and print the content solely for the purpose of fulfilling your order and providing the Services.
Your Representations
You represent and warrant that:
- You own the Customer Content or have all necessary rights, licenses, and permissions to use and reproduce it.
- The Customer Content does not infringe any copyright, trademark, right of publicity, privacy, or other right of any third party.
- The Customer Content does not contain unlawful, defamatory, hateful, or obscene material.
We may, but are not obligated to, decline to print any Customer Content we believe may infringe a third party's rights or violate these Terms. We are not responsible for verifying ownership of submitted artwork.
Our Intellectual Property
All content on our website—including logos, branding, text, graphics, photos, software, and the “Rapid Printing & Embroidery” and “Rapid Silk Screen Printing” marks—is owned by us or our licensors and is protected by U.S. and international intellectual property laws. You may not copy, reproduce, or use any of our content for commercial purposes without prior written consent.
7. Shipping, Delivery, and Risk of Loss
Shipping methods, carriers, and estimated delivery times are described on our Shipping Policy and Carriers pages. Estimated delivery dates are not guaranteed.
Risk of loss: Title and risk of loss for products pass to you when the package is handed off to the carrier. Claims for shipping damage or loss must be submitted in accordance with our Return & Refund Policy.
You are responsible for providing a complete and accurate shipping address. We are not liable for orders delayed or lost due to incorrect addresses, missed deliveries, or carrier issues outside our control.
8. Returns & Refunds
Because our products are custom-made to your specifications, returns are limited to defective, damaged, or materially incorrect items. Full eligibility, timing, and procedures are described in our Return & Refund Policy, which is incorporated into these Terms by reference.
9. Prohibited Uses
You agree not to use the Services to:
- Violate any law, regulation, or contractual obligation.
- Infringe any intellectual property, privacy, publicity, or other right.
- Submit content that is unlawful, threatening, harassing, defamatory, hateful, obscene, or that promotes violence or discrimination.
- Engage in fraud, misrepresentation, or unauthorized resale at deceptive prices.
- Introduce viruses, malware, or harmful code.
- Interfere with the Services, our systems, or other users' access.
- Scrape, data-mine, or use automated tools to access the Services without our written permission.
- Reverse-engineer or attempt to derive source code from any part of the Services.
We reserve the right to suspend, terminate, or refuse Services to anyone violating this section.
10. Warranty Disclaimer
The Services and all products are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any defects will be corrected. Color reproduction, fabric appearance, and print placement may vary slightly within industry-standard tolerances.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
11. Limitation of Liability
To the fullest extent permitted by law, in no event shall Rapid Printing & Embroidery, Yes We Print, or our affiliates, officers, directors, employees, agents, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost data, business interruption, or loss of goodwill, arising out of or in connection with your use of the Services or any products purchased.
Our total aggregate liability for any claim arising out of or relating to these Terms or the Services shall not exceed the amount you paid to us for the specific order giving rise to the claim, or one hundred U.S. dollars ($100.00), whichever is greater.
Some jurisdictions do not allow the limitation of liability for certain damages, so the above limitations may not apply to you.
12. Indemnification
You agree to defend, indemnify, and hold harmless Rapid Printing & Embroidery, Yes We Print, and our affiliates, officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of the Services or any products purchased.
- Your violation of these Terms.
- Your Customer Content, including any claim that it infringes a third party's intellectual property, privacy, or other rights.
- Your violation of any law or regulation.
13. Binding Arbitration & Class Action Waiver
Agreement to Arbitrate
You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any products purchased (a “Dispute”) shall be resolved exclusively by final and binding individual arbitration, except as set forth below. This includes Disputes based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.
Informal Resolution First
Before initiating arbitration, you agree to first contact us at print@rapidssp.com with a written description of the Dispute and proposed resolution. We agree to attempt in good faith to resolve any Dispute informally for at least 30 days before either party may initiate arbitration.
Arbitration Procedure
The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration will take place in Los Angeles County, California, or, at your election, by telephone, video, or written submissions. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver
You and we agree that any Dispute shall be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
Exceptions
Either party may bring an individual action in small claims court for Disputes within that court's jurisdiction. Either party may also seek injunctive or equitable relief in court to protect intellectual property rights.
Opt-Out Right
You may opt out of this arbitration agreement by sending written notice to print@rapidssp.com within 30 days of first agreeing to these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.
Severability
If the class action waiver is found to be unenforceable in a particular Dispute, that Dispute (but only that Dispute) shall be severed from arbitration and brought in court, while the remainder of this section remains in full force and effect.
14. Governing Law & Venue
These Terms and any Dispute arising out of or relating to them or the Services are governed by the laws of the State of California, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to Section 13 (Arbitration), the exclusive venue for any Dispute not subject to arbitration shall be the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of those courts.
15. Termination
We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, all provisions that by their nature should survive—including those relating to intellectual property, indemnification, warranty disclaimers, limitation of liability, arbitration, and governing law—shall survive.
16. Miscellaneous
- Entire Agreement: These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements.
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
- No Waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
- Assignment: You may not assign these Terms without our prior written consent. We may assign our rights and obligations to any affiliate or successor.
- Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, supply chain disruptions, labor disputes, government actions, or carrier failures.
- Notices: Notices to us must be sent to print@rapidssp.com. We may provide notices to you by email, account message, or by posting on our website.
17. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Material changes will be communicated through our website or by email where appropriate. Your continued use of the Services after the changes are posted constitutes your acceptance of the updated Terms.
18. Contact Us
Questions about these Terms? Reach out to us:
- Email: print@rapidssp.com
- Phone: (800) 735-4304
- Address: 2633 South Broadway, Los Angeles, CA 90007, USA
- Hours: Mon–Fri 8am–6pm, Sat 8am–3pm (PT)
