Overview
Rapid Silk Screen Printing (a DBA of Yes We Print) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website, place an order, or contact us.
By using our website or services, you agree to the practices described in this policy. If you don't agree, please don't use our website or services.
Information We Collect
Information you provide directly
- Account & order details: name, email address, phone number, billing and shipping addresses, company name (if applicable), and order history.
- Payment information: credit card or other payment method details, processed securely through our payment processor. We do not store full card numbers on our servers.
- Artwork & design files: images, logos, text, and other content you upload for printing or embroidery.
- Communications: messages you send us via email, contact forms, phone calls, or chat.
Information collected automatically
- Device & browser data: IP address, browser type and version, operating system, device identifiers, referring website, and pages viewed.
- Usage data: time spent on pages, links clicked, search queries, and shopping cart activity.
- Cookies & similar technologies: see the Cookies & Tracking section below for details.
Information from third parties
We may receive information from service providers who help us operate our business, including payment processors (transaction confirmations), shipping carriers (delivery status), and analytics or advertising platforms (aggregate data about site visitors).
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including production, payment, and shipping. See our shipping policy for delivery details.
- Communicate about orders, proofs, and customer service inquiries.
- Send order confirmations, shipping updates, and (with your consent) marketing emails about promotions or new products.
- Improve our website, products, and services through analytics and customer feedback.
- Prevent fraud, enforce our terms of service, and comply with legal obligations.
- Personalize your experience, including saved cart items, recommended products, and targeted advertising.
Your Choices
- Update your information: log in to your account to update your contact details, or email print@rapidssp.com.
- Marketing emails: unsubscribe anytime using the link at the bottom of any marketing email.
- SMS messages: reply STOP to any text message to opt out.
- Cookies: manage cookie preferences in your browser settings (see Cookies & Tracking).
- Account deletion: request deletion of your account and personal data by emailing print@rapidssp.com.
California Privacy Rights (CCPA)
If you're a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information.
Your rights
- Right to know: request a copy of the personal information we've collected about you in the past 12 months, including categories of information, sources, business purposes, and third parties we've shared it with.
- Right to delete: request deletion of your personal information, subject to certain exceptions (like records we need to keep for legal or tax reasons).
- Right to correct: request correction of inaccurate personal information.
- Right to opt out of sale/sharing: we don't sell or share your personal information for cross-context behavioral advertising in the way the CCPA defines "sale," but you can still submit a request.
- Right to non-discrimination: we won't discriminate against you for exercising your CCPA rights.
How to submit a request
Email print@rapidssp.com with the subject line "California Privacy Request" or call (800) 735-4304. We'll verify your identity and respond within 45 days. You may also designate an authorized agent to make a request on your behalf.
Data Security
We use industry-standard technical and organizational measures to protect your information, including SSL encryption for data transmitted to and from our website, secure payment processing through PCI-compliant providers, access controls limiting who at our company can view personal data, and regular security reviews.
However, no method of transmission or storage is 100% secure. While we work hard to protect your information, we can't guarantee absolute security.
Data Retention
We keep your personal information for as long as needed to provide our services and for legitimate business purposes, including:
- Order and account records: typically 7 years for tax and accounting compliance
- Marketing preferences: until you unsubscribe
- Customer service communications: typically 3 years
- Artwork files: 5 years from your last order, unless you request earlier deletion
You can request deletion of your data at any time by emailing print@rapidssp.com.
Children's Privacy
Our website and services aren't intended for children under 13. We don't knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at print@rapidssp.com and we'll delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. For significant changes, we'll notify you by email (if you have an account) or by posting a prominent notice on our website. Your continued use of our website after the changes take effect means you accept the updated policy.
Contact Us
Questions about this Privacy Policy or how we handle your information? We're here to help.
- Email: print@rapidssp.com
- Phone: (800) 735-4304
- Address: 2633 South Broadway, Los Angeles, CA 90007, USA
- Hours: Mon–Fri 8am–6pm, Sat 8am–3pm (PT)
You can also visit our Contact page for a quick contact form.
